RELILIFT RGMS Global Growth Management System is a standardized, regulated and digitalized cooperation & operation system uniformly implemented by the brand for global overseas distributors and exclusive agents. The system unifies global cooperation policies, market rules, pricing framework, marketing operations, after-sales standards and assessment mechanisms. All terms are fully transparent and consistently enforced to ensure fair operation, orderly competition and long-term win-win cooperation across glob al channels, applicable to compliant authorized distributors in all countries.
RELILIFT is a global professional brand for electric warehousing & logistics equipment. Our product portfolio covers electric pallet trucks, electric stackers, reach trucks, counterbalanced forklifts and customized intelligent warehousing equipment. Focusing on electrification, lightweight design, intelligence and energy efficiency, our products are widely deployed in manufacturing workshops, warehousing & logistics parks, cold chain facilities, engineering projects and trading enterprises. The full equipment range holds complete CE international certifications, featuring stable quality and competitive cost performance. The brand prioritizes emerging overseas markets including Vietnam, Central Asia, Southeast Asia, the Middle East and Latin America.
Corporate Mission: To make global logistics handling more efficient, simpler and energy-saving.
Corporate Vision: To become an influential brand of electric warehousing equipment in global emerging markets.
Core Values: Integrity & Compliance, Quality First, Customer Centricity, Channel Win-Win, Continuous Innovation, Long-Termism.
Business Philosophy: Build reputation via standardized products, cultivate markets through localized channels, and drive growth with digitalized operations.
Adopt exclusive regional agency model: only one authorized partner per territory with exclusive market operating rights.
Cooperation Benefits: Exclusive market protection, high progressive rebates, priority production scheduling & stock reservation, generous advertising & exhibition subsidies, dedicated headquarters resource support, priority new product agency rights, and exclusive project protection via project filing.
Cooperation Requirements: Establish standardized brand showrooms, deploy complete sales & after-sales teams, maintain local safety stock, achieve annual quantitative growth targets, and conduct regular local brand promotion.
Standard authorized distribution as the primary model; qualified partners may apply for exclusive regional rights with controllable market competition and stable policies.
Cooperation Benefits: Basic market protection, routine marketing support, exhibition & advertising subsidies, and stable pricing framework.
Cooperation Requirements: Compliant operation, consistent stock procurement, continuous online & offline market promotion, and basic after-sales response capacity.
Flexible asset-light cooperation model with low entry thresholds. Business mainly relies on project orders and bulk orders to penetrate local resources, gradually cultivate markets and upgrade partnership benefits.
Global distributors are classified into five tiers. Grades are comprehensively evaluated based on annual performance, inventory development, market investment, after-sales service, compliance and customer reputation. Grade directly determines pricing, rebates, support and authorization privileges.
Core Benefits: Long-term exclusive regional protection, preferential tiered supply prices, over-target progressive rebates, priority production scheduling & inventory allocation, free full-year special training plus on-site technical support, full reimbursement for advertising & exhibition expenses, exclusive locking of engineering projects, official brand benchmark promotion, priority trial sales of new products and customization access.
Core Benefits: Complete regional market protection, advanced distributor pricing, favorable annual rebates, priority order delivery for regular orders, full marketing & technical training, basic market subsidies, project filing protection, priority procurement rights for new products.
Core Benefits: Compliant regional operation protection, unified standard supply pricing, basic annual rebates, full brand material packages, regular remote training and after-sales technical support.
Core Benefits: Basic regional operation protection, standard cooperation policies, full incubation support from headquarters, introductory training for new partners and complete operational template toolkit.
For partners with lagging performance, insufficient inventory, stagnant market development or minor compliance violations. A 3–6 month rectification period applies; full benefits will be restored upon reaching standards. Persistent underperformance will result in downgrade or cooperation termination.
All distributors regardless of tier shall abide by the following rules, which serve as fundamental prerequisites for contract renewal, grading evaluation and access to support resources:
Each distributor’s business scope is strictly limited to its contracted authorized territory. Disorderly competition, cross-territory order poaching and vicious price wars are prohibited to safeguard partners’ returns on market investment and long-term operational confidence.
Attribution is determined solely by customer registered address, actual factory/warehouse location and channel of the first valid inquiry; attribution records are clear and traceable.
Local engineering projects may be filed with headquarters in advance for exclusive locking. Once filed successfully, the project enjoys exclusive protection; other distributors are forbidden to undercut prices and poach orders maliciously.
For Tier 1 core exclusive markets such as Vietnam and Central Asia, headquarters will not authorize additional competing agents within the territory during the cooperation term to guarantee exclusive operating rights.
Headquarters provides free complete bilingual brand materials: product catalogues, technical manuals, certification documents, high-resolution product images, equipment demonstration videos, solution PPTs, foreign trade email templates and social media operational assets. Standardized tutorials covering Google Ads, social media operation, independent website construction and lead acquisition are also available. Premium distributors may apply for special subsidies for exhibition booth construction, materials and on-site promotion.
Assessment covers annual sales completion rate, quarterly target achievement, inventory health, market investment, after-sales response & customer satisfaction, compliance records, training completion rate, online operation metrics, benchmark project development and performance credit.
Distributors wishing to withdraw due to internal business reasons shall submit a written application 30 working days in advance. Complete inventory stocktaking, financial settlement, customer data handover and cease usage of brand materials before formal revocation of authorization.
Headquarters reserves the right to unilaterally terminate cooperation, withdraw all authorizations and blacklist partners in cases of:
Upon cooperation termination, all authorization for RELILIFT sales, promotion and marketing shall be immediately revoked. The former partner is prohibited from using the RELILIFT brand and related materials for commercial activities, while continuing to bear customer service and confidentiality obligations for existing clients.
Globally unified pricing categories: distributor price, engineering price, project price, demo unit price and key account price. Distributors of different tiers hold corresponding authorized discount limits. All special discounted orders, bulk orders and customized orders require application and approval via standardized workflows to prevent arbitrary quotation and disorderly pricing, stabilizing the global pricing system.
Both parties agree on total annual sales volume, quarterly breakdown targets, model mix ratio, safety stock standards, online & offline promotion tasks, after-sales service indicators, new customer development and benchmark project targets. These metrics form the core basis for annual grading, rebate allocation and support qualification.
Unified brand VI visual standards, standardized requirements for regular operation on Facebook, LinkedIn, TikTok, YouTube and other social platforms. Clear standardized workflows for Google advertising, independent website operation, offline exhibitions and local marketing, enabling distributors to quickly build local lead generation and brand systems.
Full-process standardized protocols covering equipment acceptance, installation & commissioning, load testing, customer training, tiered maintenance, fault response, spare parts application, warranty claims and complaint closure. Defined after-sales response timeframes, service specifications and disclaimer clauses to secure end-user experience and local reputation.
Full standardized cooperation workflow disclosed: Initial Inquiry → Qualification Audit → Online Negotiation → Cooperation Approval → Contract & Authorization → Headquarters Empowerment Training → First Batch Delivery → Local Market Rollout → Monthly & Annual Review → Renewal & Upgrade or Compliance Rectification. The whole process is standardized, executable and traceable.
Unified standards for customer file entry, customer intent grading (A/B/C/D), customer quality scoring, foreign trade sales funnel, tiered follow-up frequency and cross-channel communication templates. Public domain inquiries are allocated systematically; private domain customers enjoy exclusive protection to avoid customer loss and wasted leads, helping distributors build permanent customer assets.
12 core monthly KPIs disclosed: Valid inquiry volume, quotation conversion rate, order transaction volume, monthly sales revenue, inventory turnover efficiency, after-sales case closure rate, offline customer visits, social media performance, advertising ROI, team training completion rate, customer satisfaction, new customer acquisition. Tier-specific achievement standards apply. Monthly data disclosure, regular reviews and annual grading are implemented.
Distributors may access the standardized data dashboard to view real-time performance progress, inventory status, marketing metrics, customer data, target completion and operational risk alerts. Support for data-driven operation, visualized performance review and targeted adjustment, eliminating experience-based blind management.
This manual is an official public standardized cooperation document of RELILIFT, binding on all distributors. All clauses are transparent, mutually binding, implementable and enforceable. All contracted distributors voluntarily undertake to comply with all provisions herein, operate in compliance, share brand resources and co-build a global channel ecosystem. Revisions shall be subject to the latest official policy.
